Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

Delivery delays can occasionally occur due to factors outside of our control.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will usually become active within 24–48 hours.

Customs, Duties and Taxes

SkinSeoul is not responsible for any customs fees, import duties, or taxes applied to your order. Any fees imposed during or after shipping are the responsibility of the customer.

Damaged or Lost Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the item’s condition.

If your package is lost during shipping, please contact us and we will work with the shipping carrier to resolve the issue.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about shipping, please contact us at:

Email: skinseoul09@gmail.com
Business Name: SkinSeoul