Return & Refund Policy

Returns

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide a receipt or proof of purchase.

Certain items may not be eligible for return, including:

• Gift cards

• Downloadable or digital products

• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank for processing delays.

If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us before sending your item back.

Return Shipping

Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: skinseoul09@gmail.com
Business Name: SkinSeoul